Legal Document

Privacy Policy

for Astrokriti

Effective Date: May 6, 2026
Last Updated: May 6, 2026

Astrokriti, referred to as "Astrokriti," "we," "our," or "us," respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile application, website, services, consultations, content, and related features collectively referred to as the "Services."

By accessing or using Astrokriti, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect different types of information from and about users of Astrokriti, including the following:

1.1 Personal Information

When you create an account, book a consultation, purchase a service, or interact with our app, we may collect:

Full name
Mobile number
Email address
Gender
Date of birth
Time of birth
Place of birth
Current city or location
Profile photo, if uploaded
Language preference
Account login details
Payment-related details, excluding full card or banking details where handled by third-party payment processors

1.2 Astrology-Related Information

To provide astrology-based services, we may collect:

Birth date, time, and location
Zodiac sign
Horoscope preferences
Kundli or birth chart details
Relationship compatibility details
Questions asked during consultations
Information shared with astrologers, advisors, or consultants through chat, call, video, or forms

This information may be considered sensitive by some users. We treat it with care and use it only for purposes described in this Privacy Policy.

1.3 Communication Data

When you communicate through our platform, we may collect and process:

Chat messages with astrologers or support teams
Call records or metadata, where permitted by law
Consultation history
Support tickets
Feedback, ratings, and reviews
Emails or messages sent to us

We may monitor or record certain communications for quality assurance, fraud prevention, safety, dispute resolution, and service improvement, subject to applicable law.

1.4 Payment and Transaction Information

When you make payments or purchase services, we may collect:

Transaction ID and payment status
Purchase amount and service purchased
Subscription details
Wallet balance, if applicable
Invoice or billing information

We do not store full debit card, credit card, UPI PIN, net banking password, or other sensitive payment authentication details. Payments are processed through third-party payment gateways, and their privacy policies may also apply.

1.5 Device and Technical Information

We may automatically collect technical information, including device type, device ID, IP address, operating system, browser type, app version, mobile network information, log files, crash reports, usage statistics, session duration, pages or screens viewed, features accessed, and referral source.

1.6 Location Information

We may collect approximate or precise location information if you grant permission through your device settings. Location data may be used to generate accurate astrological charts, improve personalized content, provide location-based offers, and detect fraud or misuse. You may disable location access through your device settings, but some features may not function properly.

1.7 Cookies and Tracking Technologies

If Astrokriti operates a website or web-based services, we may use cookies, pixels, SDKs, analytics tools, and similar technologies to remember preferences, improve performance, analyze usage, personalize content, measure advertising effectiveness, and prevent fraud. You may control cookies through your browser settings, but disabling cookies may affect functionality.

2. How We Use Your Information

2.1 To Provide Astrology Services

We use your information to generate horoscopes, kundli, birth charts, predictions, and reports; provide personalized astrology content; connect you with astrologers or consultants; enable live chat, call, or video consultations; provide compatibility analysis, daily predictions, numerology, tarot, or other spiritual services; and maintain your consultation and purchase history.

2.2 To Manage Your Account

We use your information to create and manage your account, verify your identity, enable login and authentication, update your profile, provide customer support, and notify you about account-related updates.

2.3 To Process Payments

We use payment and transaction information to process purchases, maintain wallet balance, issue invoices or confirmations, manage subscriptions, handle refunds and disputes, and detect fraudulent transactions.

2.4 To Improve Our Services

We may analyze usage data to improve app performance, fix bugs and crashes, develop new features, personalize user experience, understand user preferences, and improve astrologer quality and platform safety.

2.5 To Communicate With You

We may contact you through SMS, email, push notifications, WhatsApp, in-app messages, or calls for service updates, appointment reminders, transaction confirmations, promotional offers, personalized astrology updates, customer support responses, and security alerts. You may opt out of promotional communications where applicable.

2.6 For Safety, Legal, and Compliance Purposes

We may use your information to prevent fraud, abuse, or unauthorized access; enforce our Terms and Conditions; resolve disputes; comply with applicable laws; respond to legal requests; and protect our users, astrologers, employees, and business.

3. Sharing of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 With Astrologers and Service Providers

To provide consultations and astrology services, we may share necessary details with astrologers, advisors, consultants, or spiritual service providers. Astrologers are expected to maintain confidentiality and use your information only to provide services through Astrokriti.

3.2 With Third-Party Service Providers

We may share information with trusted third parties that help us operate our Services, including payment gateways, cloud hosting providers, analytics providers, customer support tools, marketing platforms, SMS/email/notification providers, fraud detection services, and app performance tools. These third parties are authorized to use your information only as necessary to provide services to us.

3.3 For Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by government authorities, courts, law enforcement, or regulatory agencies.

3.4 Business Transfers

If Astrokriti is involved in a merger, acquisition, investment, restructuring, sale of assets, or business transfer, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information for other purposes if you give us explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services, maintain your account, fulfill legal obligations, resolve disputes, prevent fraud or misuse, enforce our agreements, and maintain business records.

Astrology consultation records, transaction records, and support communications may be retained for a reasonable period even after account deletion where required for legal, tax, security, or dispute-resolution purposes.

You may request deletion of your account or certain personal data by contacting us at support@astrokriti.com.

5. Data Security

We use reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption where appropriate, secure servers, access controls, authentication systems, limited employee access, security monitoring, and data backup procedures.

However, no digital platform, mobile application, or internet transmission is completely secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update your profile
Delete your account
Withdraw consent
Object to certain processing
Request restriction of processing
Opt out of marketing communications
Request a copy of your data

To exercise these rights, contact us at support@astrokriti.com. We may verify your identity before processing your request.

7. Account Deletion

You may request deletion of your Astrokriti account through the in-app account deletion feature, if available, or by email request to support@astrokriti.com.

After account deletion, we may delete or anonymize your personal information, except where retention is required for legal, regulatory, security, fraud prevention, or legitimate business reasons.

8. Children's Privacy

Astrokriti is not intended for children below the age of 18 years, unless permitted by applicable law and used under parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent. If we discover that we have collected personal information from a minor without required consent, we will take appropriate steps to delete such information.

9. Astrology and Sensitive Information Disclaimer

Astrokriti provides astrology, horoscope, kundli, numerology, tarot, spiritual, and related services for guidance, reflection, entertainment, and personal insight. The information users provide may relate to personal life, relationships, career, finances, health concerns, or emotional matters.

Users should avoid sharing highly sensitive personal information unless necessary. Astrokriti does not guarantee that astrology-based services will produce specific results or outcomes.

10. Third-Party Links and Services

Our app may contain links to third-party websites, payment gateways, advertisements, or services. We are not responsible for the privacy practices, content, or security of third-party platforms.

You should review the privacy policies of third-party services before using them.

11. Advertising and Analytics

We may use third-party analytics and advertising tools to understand app usage and deliver relevant content or promotions. These tools may collect device information, usage data, advertising identifiers, and interaction data. You may control ad personalization through your device settings.

12. International Data Transfers

Your information may be stored or processed in countries other than your country of residence. By using Astrokriti, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app, website, or other appropriate channels.

The updated Privacy Policy will be effective from the date mentioned above. Continued use of Astrokriti after changes means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Astrokriti
Email: support@astrokriti.com